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Process Improvement for Administrative Departments

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Take a good look at your administrative/office departments and picture how they could be better.

Wouldn't those departments work better if they viewed downstream departments as customers? What a novel approach. But it is exactly what needs to be done to improve departmental efficiency and quality.

Process Improvement for Administrative Departments-The Key to Internal Customer Satisfaction, provides 11 simple steps to help you improve collaboration and communication between your administrative departments. The book demonstrates real world tools and techniques to improve your departmental processes by focusing on the customers of those processes.

Imagine the benefits to your client/customers-better quality and faster value-added services-when your administrative departments are engaged in a collaborative effort to improve their own internal processes.

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Loraine A. Huchler CMC FIMC2016 IMC Fellow Award Recipient
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