Take a good look at your administrative/office departments
and picture how they could be better.
Wouldn't those departments work better if they viewed
downstream departments as customers? What a novel approach. But it is exactly
what needs to be done to improve departmental efficiency and quality.
Process Improvement for Administrative
Departments-The Key to Internal Customer Satisfaction, provides 11
simple steps to help you improve collaboration and communication between your
administrative departments. The book demonstrates real world tools and
techniques to improve your departmental processes by focusing on the customers
of those processes.
Imagine the benefits to your client/customers-better quality
and faster value-added services-when your administrative departments are
engaged in a collaborative effort to improve their own internal processes.
Available on Amazon.com: